Christmas is nearly here and we have some information about ordering shoes over this time.

The factory will be closed from 5pm on Thursday 21st December and will re-open on Thursday 4th January. Whilst the hard-working craftsmen and craftswomen from the factory floor will be taking a well deserved break, we’ll still have some of our office team working, however no shoes will be made during this time.

For orders online before and during this period, please consider:

• ‘Made to Order’ shoes can take 5-10 working days to make (our Crystal shoes, Stoned by Lauren Hemera Collection and Bespoke shoes will take longer), so please consider this when placing orders.  As of today (6th December) any ‘Made to Order’ shoes are really being pushed through our factory so that we can have them sent out before the break.If you order a ‘Made to Order’ shoe during the break, or in the next few days before the break, please consider the ‘Made to Order’ timeline of 5-10 working days to begin as of the 4th January. At present, due to being really busy, we can’t guarantee ‘Made to Order’ shoes from today onwards to be dispatched before the Christmas break though we will try our best.
• We aim to have stock available of our ‘In-Stock’ shoes on the shelves over the Christmas break to make sure shoes can still be posted out to you.  However, some styles may be limited due to an extremely busy period we have had in this past month or so.  Please note that our ‘In-Stock’ shoes can’t be replenished whilst our factory is closed for the break, therefore it is possible that we are not able to fulfil your order as quickly as we should.  If this is the case, we will email you as soon as possible after placing your order so you know when to expect your shoes.

Any orders that are required to be made once the factory re-opens will be worked on straight away once the factory re-opens.  For any order that can’t be fulfilled during the break, we will send a follow up email to every customer to indicate the expected delivery times to keep you completely updated.

We thank you all so much for supporting us this year and we hope you all have a great Christmas and we wish you all the very best for the New Year!